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Technology Feature Articles
"Waving Goodbye to Waiting in Line"A, Contact Centre Management February 04
"Waving Goodbye to Waiting in Line"B, Contact Centre Management February 04
"Class Act" - Comms Business Magazine, November 03
"Calling up net gains" - Legal IT, September 03
"Calling Within the Law" Direct Marketing International April 03
"Traffic Control" Direct Marketing February 02
"Securing Computer Peripherals using Biometrics" Secure Autumn 2001
"Counting the Cost of Networks" Financial Solutions International, Summer 2001
"Mediation & Billing - IP Bedfellows" Billingnews.com magazine, Spring 2001
"How to sell IP Telephony" - Datacom Europe, Autumn 2001
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